CANCEL
All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price. We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.

DELIVERY

Ordering & Shipping:

Total Delivery Time = Processing Time (7-35 days or more)  + Shipping Time (3-16 days)

Processing/Tailoring Time

Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).

The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.

Most costumes/props may take 7-35 days to finish.

Most wigs/shoes may take 5-15 days to finish.

Some products are in stock and can be shipped in 24 hours. Go for it from Ready to Ship category.

Shipping Time

ECONOMIC DELIVERY 10-16 days

STANDARD DELIVERY 6-10 days

EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)

SIZE

Different manufacturers use different size charts to construct their costumes. Our size chart may vary from the standard US size, Euro size, and UK size. Please refer to our size chart on the individual product page before ordering for a better fit.

COLOR AND DESIGN

Generally, the actual color and design will be made to more closely resemble that of the mannequins than the character. For products that only have character images, the actual color and design will be subject to the character image on our site rather than the other images. Actual colors may vary slightly from the images due to lighting and monitor resolution changes.

1. Some styled wigs may smell like cologne due to the use of hairspray during styling. It is advise to air them out in a well-ventilated area.

2. Our wigs are typically only suitable for head circumferences up to 60cm; if your head circumference is bigger than this, please contact customer care before making a purchase.

3. Our wigs come with a basic style, you can also leave your special instructions about your style service when you place the order, our stylists will style wigs to your specifications.